'Integrity' - doing the right thing, even if no body is watching...
At Oakwood homes we are renowned for transparency in all our dealings. Quite simply - 'we do unto others as we would be done by...'
As part of our ongoing commitment to customer service excellence, we actively monitor and regularly commission client surveys to ensure we are reaching the high levels of service expected. All our staff are passionate about 'doing the right thing' to try and make your 'property journey' as stress free and enjoyable as possible throughout the selling, buying or letting process. If you feel we have got it wrong in any way - please do tell us. We are always keen to improve how we work with our clients and are open to constructive input!
You can complete our Customer Satisfaction Survey HERE:
Peace of mind…
Oakwood homes are a voluntary member of the key governing bodies associated with raising standards within the industry for both sales and lettings. These memberships provide sellers, buyers, landlords and tenants with an assurance that they will receive the highest level of customer service throughout their dealings with us.
Transparency with our fees…
'Transparent...easy to see through, understand, or recognize; obvious'
We strive to be transparent and upfront about any possible fees that may be payable, helping our customers to make informed decisions with no last minute surprises. That's why we ensure that our fees are clearly displayed in every place possible - from our website to our office reception desks. NOTE: If an agent will NOT tell you their fee BEFORE coming to see you – they may well have something to hide…!
Looking after your best interests…
We take every measure to ensure that our customer's journey is as stress-free as possible. On the odd occasion that something hasn't gone to plan, we're not afraid to put our hands up and admit it. We have a clear complaints procedure and an effective in-house tracker system to ensure that we are always 100% aware.